TERMS AND CONDITIONS
Crypto Palace is a part of a Group of Companies and herein lies the brand's terms and conditions.
Please read these terms and conditions carefully before using the Crypto Palace Online Casino website or downloading any software made available on the Crypto Palace casino website.
1.1 All Terms and Conditions stated herein, including but not limited to additional policies and regulations stand for the binding and final agreement between a Player and Crypto Palace Casino.
1.2 Please read these terms and conditions carefully before using the Crypto Place Online Casino website or downloading any software made available on the Crypto Place casino web site.
1.3 To use the Crypto Palace Casino services and Website, the Player is obliged to acknowledge all the terms and conditions stated herein.
2.1 “Terms” references to Terms of Service.
2.2 “Website” references to Crypto Place Casino’s website at www.cryptopalace.com
2.3 “Services” references to services accessible at the Crypto Place Casino website.
2.4 “We” or “Casino” references to Crypto Place Casino.
2.5 “You” or “Player” references to anyone using any of the services provided by Crypto Place Casino.
2.6 “Games” references to the casino games available at the Crypto Place Casino website.
2.7 “Software” references to either downloadable or non-download formats of the software available at Crypto Place Casino for playing casino games.
3.1 Each player is personally responsible for understanding, agreeing, and abiding by all rules and regulations stated herein.
3.2 The terms stated herein can be changed or modified without prior notice, as per Crypto Place Casino's discretion. The Casino undertakes the obligation to post all changes on the Website in timely manner.
3.3 Each player is personally responsible for regularly checking if there are any possible changes in the Terms, since these are subject to occasional modifications.
3.4 All intellectual property rights of the content, including but not limited to the images, photos, animations, video, audio, music and text are property of the Crypto Place Casino. Any unauthorized copying, publication or redistribution of any kind, of any part of the Website or software, whether in its entirety or partially, is strictly forbidden.
3.5 The Terms stated herein stand for the complete and final agreement between a Player and the Casino. In case of possible misinterpretations or doubts, these Terms will supersede any prior understandings, written or oral agreements between a Player and the Casino. No one, be it an employee of the Casino, officer or any kind of agent or anyone associated with the creating, producing, delivering the Casino games and services, may alter, modify, or waive any stipulation or provision of this agreement.
3.6 The Player is considered to abide by the terms and conditions and all of its possible modifications by entering the website, opening a User Account, using the User Account, or accepting any cash-in.
3.7 By accessing and using our online casino services, you acknowledge and agree to the following terms and conditions:
a.Communication Channels:
The player understands and accepts that the casino reserves the right to send promotional and transactional content via various communication channels, including but not limited to SMS, Email, Whatsapp, Facebook, Instagram, Telegram, and any other available means of communication.
b.Consent:
By participating in our online casino activities, the player gives explicit consent to receive promotional and transactional content through the aforementioned communication channels. This includes but is not limited to receiving messages, notifications, and updates related to casino promotions, account information, bonuses, and other relevant communication.
c.Opt-Out Option:
Should the player wish to discontinue receiving promotional and transactional content through any or all of the communication channels mentioned above, they may choose to opt-out. Instructions on how to unsubscribe or manage communication preferences can be found within each communication received or by contacting our customer support team.
d.Responsibility:
The player acknowledges that it is their responsibility to ensure the accuracy and validity of the contact information provided to the casino. This includes maintaining up-to-date email addresses, phone numbers, and other relevant details necessary for effective communication.
e.Frequency and Content:
The player understands that the frequency and content of promotional and transactional messages may vary. The casino will strive to provide relevant information and offers tailored to the player's preferences; however, the player acknowledges that the casino cannot guarantee the availability of specific promotions or the receipt of all messages due to technical constraints or other factor.
4.1 In order to be able to use the services provided by the Casino, a player must abide by the following rules:
- The Player must be 21 or older.
- Online casino gaming and online gambling must be allowed in your resident country in order to make you eligible to play. It is up to a player to determine whether online gaming and online gambling are legal in his or her place of residence, as well as to abide by the laws in a specific jurisdiction. Otherwise, the use of the Casino services will be considered as forbidden. Please note that some local authorities have not yet resolved this issue, while others have clearly proclaimed on-line gambling illegal.
- Residents from the following geographic location are prohibited from holding an account at Crypto Palace Casino; Australia, Bangladesh, Belarus, Belgium, Brazil, Bosnia and Herzegovina, Bulgaria, Canada, Cayman Islands, Chile, China, Columbia, Czech Rep, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Hungary, India, Indonesia, Ireland, Israel, Japan, Latvia, Lithuania, Martinique, Mauritius, Mayotte, Morocco, Netherlands Antilles, Norway, Netherlands, Nigeria, Pakistan, Philippines, Poland, Portugal, Reunion, Romania, Russia, Serbia, Spain, Slovakia, South Africa, State of Nevada, Swaziland, Sweden, Switzerland, Thailand, Turkey, Ukraine, Venezuela. We apologize for any inconvenience.
- The Player is responsible for providing complete and accurate User Account information to the Casino.
- The Player is obliged to abide by the rules of the Casino.
- The Player is not allowed to play on behalf of any individual to whom playing at the Casino is forbidden.
- Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers, and members of the immediate families of each are not eligible to participate in the Games.
4.2 Should the Casino find necessary, they can limit the access to Players for any reason, as per Casino's sole discretion.
5.1 Opening a User Account
- Prior to playing and placing wagers at the Casino, a Player is required to register with the Casino and open a User Account.
- Only one Real account is permitted per player and per household. Multiple accounts (including accounts with different personal, banking and card details) will be closed and will not be eligible to receive any winnings, and all withdrawals will be cancelled. Furthermore, you shall not permit another person to access the Website or Software via your account without the express permission of the casino.
- Each Player is responsible for setting up the Username and Password when registering with the Casino. Furthermore, each Player is solely responsible for keeping these details confidential. Any use of the Software application through your Username and Password is a Player's sole responsibility.
- These terms and conditions entail that a Player should provide the Casino with true and correct information. In cases where a player provides false information, the Player will be liable to the Casino for any damages and costs that may arise because of such actions.
- To provide fast payout, prevent fraudulent actions and secure the safety of all financial transactions, The Casino may request the proof of a Player's identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documents when withdrawing credits. Should a Player provide false documents or fail to provide any documents whatsoever in the 4 weeks period, the Casino reserves the right to lock the Player's User Account and/or cancel any payout.
5.2 Closing a Player's User Account
- If you need a break from gaming, please contact our Customer Support team and ask them to temporarily close your account. The Account can be reopened at any time after a minimum period of 14 days by written request of the Player at the Casino’s sole discretion.
- After the User Account has been closed by Player's request, the Casino reserves the right to decline re-opening the User Account for up to 72 hours.
- Should any players be found to have an arrest or criminal records, the casino reserves the right to close that player’s casino account as well as cancel any pending withdrawal, based on the nature and severity of the crime.
5.3 Overall Rules Applicable to User Account
- Players are solely responsible for their account transactions and should keep their account information confidential. Should a player give away, share or lose his or her account number and/or password, Company will not be held liable for any claims regarding such account and player waives all causes of action that he or she may have due to the disclosure of his or her account information.
- You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the website is strictly prohibited.
- A player will also be the only party liable for taking participance or attempting to take participance in any acts that are not covered by the rules stated herein, or that go beyond the normal frames of online casino operations.
- The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
- Among the reasons that Casino may find justified to either refuse or close the Player's User Account are the following: acknowledgement of a Player cheating or attempting to cheat the Casino Software or making false or malicious comment associated with the Casino’s operations, or illegally or unreasonably using the spirit of the promotions offered by the Casino.
- The Casino may at their sole discretion share the information about the cheating and fraudulent actions of a Player with the public, other casinos, banks, credit card companies and other appropriate parties. The information shared can contain the Player's identity and e-mail addresses.
-If there is evidence to suggest that you have more than one active account for the Casino;
-If the name on your Casino account does not match the name on the credit card(s) used to make purchases on your Casino account
-If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion
-If you provide incorrect or misleading registration, account or identification information
-If you are not of legal age
-If you reside in a jurisdiction where participation in the Game is prohibited by law
-If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account
-If you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.)
-If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino
-If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money
-If the Company should become aware that you have played at any other on-line casino under any of the circumstances set out between points (a) to (l) above
-If you fail to provide any required verification documents or complete any required verification deposit, within a 30 day period, any pending withdrawal or withdrawable balance in your account will be forfeited to the company.
6.1 Depositing to a Player's User Account
- The process of placing a bet cannot be revoked, and therefore, cannot be reimbursed. In case a Player loses the bet, he or she cannot get the stake money back.
- The Player understands that he or she is allowed to use only legal funds for playing at Crypto Palace Casino.
- A minimum verification deposit of $20 will have to be made and wagered at least once through before a withdrawal can be paid to you, or if you have not made a deposit in the last 90 days. This also applies to withdrawals that were rejected and are re-requested for payment 90 days after your last purchase. Any withdrawal originating from a deposit that is less than stipulated above will be deemed null and void.
- Making a deposit into your account in conjunction with a live balance greater than $10 is not permitted. Winnings generated from such gameplay will be forfeited.
- The Casino is allowed to refuse a Player's bet, as well as to limit and/or refuse the wager without prior notice. In all issues arising from this matter (including, but not limited to winnings) the decision of the Casino shall be prevailing.
- For any sign-up free bonuses, a Cryptocurrency verification deposit will be required and must be wagered once before you may withdraw via Bitcoin. If an alternate method is used to complete the new player verification deposit, you will receive your win via wire transfer.
- All minimum deposit amounts are set in USD (United States Dollar). Before making a deposit, it is up to a Player to check in the cashier the minimum local currency equivalent.
6.2 Withdrawing from a Player's User Account
- In order for any withdrawal to be paid to you, the original deposit needs to be wagered 1x through.
- The maximum withdrawing amount per week is set at $5000 group processing limit per week per player unless otherwise imposed by the Player status. The remaining balance, if any, would be processed during the following week(s), starting with the set minimum amount and/or according to a Player's status.
- Withdrawals can only be processed on receipt of the following documents from players:
- An image of yourself holding your ID.
- Copy of a recent proof of address no older than three (3) months such as a utility bill or bank statement.
- Front and back copy of a valid government issued identity document such as a driver’s license or passport.
- If your document’s origin of residence is from a geographic location that is prohibited from playing on our site, you will not be eligible to open or maintain an account with us. We reserve the right to suspend or terminate your account if your documents are found to be associated with any such geographic location.
- The documents review process will only commence once ALL required or requested documents have been received.
- If a withdrawal is pending for 5 days (120 hours) or more, and there are outstanding withdrawal documentation (including verification deposit and call) , the withdrawal will be added back to the casino account until the required information is received. Once all documentation has been reviewed and approved, the withdrawal will be processed.
- If a win and withdrawal originates from a Cryptocurrency deposit, the withdrawal may then be paid via Bitcoin.
- Players have the ability to reverse to their pending withdrawals from within their casino cashier. If a player chooses to reverse any portion of, or the entirety of their pending withdrawal at any time during the history of their account, it is done so at the player’s discretion. By taking such action, the player accepts full responsibility and is solely accountable for this deed. Regardless of account status (Locked or Unlocked), the player is responsible for the manner in which they choose to treat their pending withdrawals. The casino will not be held liable in any capacity, for any such choice of play.
- For any wins originating from a reversed cashin, where the original win holds a maximum cashout restriction, the original maximum cashout restriction will still apply. This includes any wins initiated on Live Dealer games.
- The Casino is allowed to charge a fee in cases when a Player deposits and withdraws the amount without wagering at least 1x the value of the deposit. Such fee should not exceed 10% of the transaction amount. Prior to such action, the Casino should review the deposit and conclude that there are no elements or attempts of the financial system manipulation and/or money laundering.
- The Casino commits to paying out progressive jackpots within reasonable period of time, in accordance with the restrictions imposed by the Casino's payment processor for the Player's jurisdiction and in accordance with the player's level. The Casino commits to paying out the full progressive jackpot win within 2 years.
6.3 The Overall Depositing and Withdrawing Rules
- The Player understands that all materials relating to the Casino will automatically be considered void in case a Player alters, mutilates, forges, tampers with or modifies them in any manner or attempts to do so, or cause others to do so. Consequently, all reported winnings, gaming, attempted gaming, during or following such attempts and/or modifications will automatically be considered void as well.
- The Player understands that any actual or attempted fraud, whether caused by the Player or on a Player's behalf, shall automatically void any real or attempted transaction in full and any alleged winnings shall also be considered void.
- In the interest and protection of Players, the Casino monitors the transactions and keeps them confidential. The Casino uses various anti-fraud safety devices and reserves the right to report to appropriate authorities all illegal acts or attempts to commit a criminal act.
- In its own interest and the interest of the financial processors, the Casino has the right to withhold payment of funds and notify the authorities and the payment processors should the Casino encounter any suspicious combination of deposit and withdrawal manipulation or money laundering activity that constitutes fraud.
- We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC and account verification procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.
7.1 Overall Bonus and Promotion Rules
- The Player accepts that specific bonus and promotion rules supersede Overall Bonus and Promotion Rules stated herein.
- Bonus values for matches, free chips, and free spins may vary from those advertised in our marketing materials, including emails, our casino website, affiliated websites, and other promotional content. Please note that these values are approximate and may fluctuate due to changes in cryptocurrency rates.
- The Casino will determine the identity of a Player using all or any combination of the following: Player name, mailing address, e-mail, IP address, credit-or-charge-card number, computer, telephone number or any other forms of identification that may be required and applicable.
- All promotions are limited to one per Player, family, IP Address, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless otherwise previously agreed with the Casino.
- Unless stated otherwise, a Player has the right to only one promotion at the time.
- The Casino reserves the right to limit the number of bonuses that may be given to a participant, in case if multiple participation has been allowed.
- Unless stated otherwise, it is not allowed to combine the promotions.
- The Player understands that the bonus amount of sticky deposit bonuses cannot be withdrawn, as it is for wagering purposes only.
- The Player understands that the bonus amount cannot be treated as a deposit.
- The Player understands that reversing a cash-in back to a Player's casino balance cannot be treated as a deposit. Therefore, a Player is not allowed to claim a bonus on any reversed cash-in amount.
- The Player understands that in order to claim any coupon, free promotion, or make a new deposit, the Player needs to play through the current deposit, bonus or free promotion, and the balance on a Player's account must be below $1. Should the player have any funds on his/her Live Dealer account, the entire balance must be returned to the main account and the balance must be below $1.00 before any coupon or free promotion can be claimed or a new deposit made.
- The Player understands that the existing account balance cannot be used in meeting the wagering requirements, i.e. to redeem the bonuses in question.
- The Player understands that he or she is not allowed to withdraw the amount less than the bonus amount.
- The Player understands that once the Player requests a withdrawal, regardless of the number of deposits, the Casino will deduct from the Player's balance or winnings any amount up to the equivalent value of the sticky deposit bonus. Such deduction will occur prior to the settlement.
- The Player understands that when the Player wagers a bonus on baccarat, craps, pontoon blackjack, roulette, sic bo, RTG 777 slot or live dealer, the Casino has the right to withhold any amount exceeding the Player's original deposit.
- The Casino will, based on the user’s Bonus to Deposits ratio, review and rank all User Accounts. The Players, once labeled as “blue tier” or “red tier” do not qualify for any future bonuses. Bonuses are offered to players as an incentive. Any opposite interpretation and acts would be considered as abusive behavior.
- In terms of everything stated above, the Casino will consider as “bonus abusers” or “bonus hunters” the Players who take unfair advantage of any promotion by acting outside of Casino’s Bonuses and Promotions Terms and Conditions.
- While playing with any bonus, it is forbidden to engage in activities that provide the player with an obvious unfair advantage. Such activities include, but are not limited to, the following:
- Postponing Game Rounds: It is not allowed to delay playing certain game rounds, such as free spins and bonus features, until after fulfilling wagering requirements.
- Large Bets in Blackjack: Leaving substantial bets on the table in games like blackjack and returning after completing bonus wagering is considered unfair play.
- Building In-Game Value: Playing games with bonus money to accumulate in-game value, intentionally losing the bonus funds, and then cashing out the accrued value during real-money play is prohibited.
- Exploiting Software Issues: Utilizing strategies that take advantage of software bugs or failures is strictly forbidden. Any attempt to exploit technical issues for personal gain is against fair play principles.
- Furthermore, the Casino also reserves the right to do the following in case of abuse:
- Restrict the eligibility of a Player(s), or a group or category of Players to participate in promotions
- Refuse or cancel the bonuses due to Player abuse.
- Cease the Player’s membership and forbid the Player to access the Casino in the future.
- Modify, alter, cease or cancel a promotion at any time and for any reason without notice to players, although Casino commits to make efforts in providing such notices in advance.
- Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00.
These rules are designed to ensure that players use bonuses in a manner consistent with fair play and prevent activities that could provide an unjust advantage. It is advisable for players to thoroughly review and understand the terms and conditions associated with bonuses to avoid violating these rules, as doing so may result in the loss of bonuses and potential account suspension.
Liability arising from the aforementioned matters (damages from modification, alteration, discontinuance or termination of any promotion) shall be endured only by the Player(s).
7.2 Sign up Bonus/Free Money Offers
- FREE MONEY NO DEPOSIT BONUSES or SIGN UP BONUSES - The Player understands that he or she may claim only one free/sign-up promotion between a Free Chip and Free Spins.
- No consecutive payouts are allowed from free promotions. For any sign-up free bonuses, a verification deposit will be required and must be wagered once before you may withdraw.
- Only one free sign up bonus is credited per person, family, household address, email address and computer and shared computers (for example: university, fraternity, school, public library or workplace).
- 35x Wagering of bonus applies on both the Free Chip and Free Spin Option.
- The value per $1 wagered may vary from game to game. Check the value per game in the cashier - Redeem Coupon section when you redeem the code.
- Maximum cash out is set at $100.*No exception will be made for an amount more than the set maximum withdrawal limit. The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.
- Verification deposit is required before your winnings from the Signup Bonus can be processed.* If verification deposit is not made within 7 days from signup claimed, all winnings and bonus amount will be removed with no prior notice.
- Any other issues or attempt at taking an unfair advantage of the promotion will also void the promotion and all winnings and bonus will be removed from the account.
- All players who use deposit or any other (free, loyalty) bonuses in the casino will be required to verify their account upon cash-out. If for any reason the account details are shown to be in violation of our terms, all winnings from the bonus and the bonus itself will be removed, the deposit amount will be refunded or may be played without the bonus amount. Verification of the account upon withdrawal will only apply to accounts using bonuses (free, loyalty, deposit) of any kind, clean deposits and winnings arising therefrom will be paid without verification needed.
7.3 New User Welcome Bonus
- The Player understands that he or she will not be eligible for any successive Welcome Bonuses if the Player has previously taken advantage of any Welcome Bonus. Unless otherwise stipulated by the specific Promotion rules.
- Welcome bonuses are for new players only and the coupon code must be redeemed before you make a deposit. To qualify for the Welcome match bonuses, a minimum of $20 must be deposited.
- The Code “CRYPTOKING” is sticky and subject to the following play through requirement before a cash withdrawal will be permitted:
- 35 times (Deposit + Bonus) playthrough
- The maximum cash out restriction on the match bonus is 10x the original deposit value (capped at $10,000)
- Match bonuses are to be claimed directly before purchasing and before wagering has commenced. Failure to comply with the aforementioned will result in Free Bonus terms being applied.
- Only slots, Keno and Scratch card will contribute towards wagering. Their contribution is as follows:
- Slots - 100%
- Scratch Card - 25%
- Keno - 10%
- The max bet permitted with an active welcome bonus code is $9. If a bet of more than $9 is placed, all winnings will be void. (This $9 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
- Please note that the welcome bonus terms & conditions concerning all bonuses are in addition to the General Terms & Conditions of Crypto Palace Casino.
- The First Time Deposit Free Chip offer consists of a $100 Free Chip which is redeemed using code: DOUBLE-UR-CRYPTO and is only claimable in accordance with the details set out below:
- A minimum deposit of $50 must be made.
- Subject to a minimum wagering of 35 x (deposit + bonus).
- Max bet of $9, sticky with no max cash out restriction.
7.4 MATCH BONUS TERMS AND CONDITIONS
- Only players who have registered a Real account are eligible to receive promotions. The bonuses will be given only once per household and/or per account, as per the Crypto Palace General Terms and Conditions. If a second account is opened it will be closed and all player bonuses and winnings may be cancelled.
- No promotional offers may be redeemed with Cryptocurrency deposits valued under $20. Should you wish to redeem a promotional offer, individual coupon requirements including the minimum deposit value apply.
- Players must request their match bonus by entering their bonus code in the lobby cashier before making their deposit. Requests for the match bonus once players have started wagering their deposit will be refused.
- Match Bonuses will be credited to the Player's Real Account as Casino Bonus Credits only, unless otherwise stated.
- The playthrough on certain games will have various weightings associated to their contribution to the bonus’ playthrough requirement, as tabulated below:
- Wagers on any of the excluded games will not contribute to your required playthrough.
- A promotion is considered complete when a player meets the playthrough requirements and a cashout is made or when the balance is exactly zero. When a promotion is not complete it will be cleared when the balance reaches exactly zero.
- Only one withdrawal is permitted per match bonus.
- Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.
- Wagering bonus money or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the bonus. Winnings over and above the originally stated maximum cashout on the bonus will be forfeited.
- A promotion cannot be used in conjunction with any other promotional offer and winnings originating from consecutive or multiple bonus claims is not permitted. Such game play will restrict winnings to the original bonus claimed. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
- If you make a deposit/s with a live balance greater than $10, whereby this balance originated from a Free bonus, match bonus or promotional rewards, any winnings thereafter will be restricted to the terms of the original offer claimed before the deposit/s was made.
- All/any bonuses may be refused at the discretion of management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at casino management's discretion.
- The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted on the "Terms and Conditions" page of the web site. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
- Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
- The management reserves the right to disqualify certain countries or individual players from promotional offers.
- The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
- Daily promotional match offers each carry an individual set of terms and conditions. Account holders will need to refer to the current promotions page for full terms and conditions on each daily offer.
- Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Crypto Palace.
- If a bet of more than $9 is placed on any bonus code which holds a bet size restriction of $9, will result in winning being void. (This $9 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
GAME TYPE | CONTRIBUTION PERCENTAGE (WEIGHTING) |
---|---|
All Slots, Bingo Games |
100% |
Scratch Card and Board Games |
25% |
Keno |
10% |
All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. |
Excluded |
7.5 FREE BONUS TERMS AND CONDITIONS
- The minimum and maximum withdrawal permitted on existing and previous free money bonuses is capped at $ 100.00. Any funds left from free winnings will be immediately removed from the player account after processing the withdrawal. The person who tries to go above this limit will have the funds removed from his/her account.
- Withdrawals from free bonus promotions of $ 100.00 are only processed when a copy of your driver’s license and a utility bill is received, matching the name, DOB and address registered on your Crypto Palace account.
- A verification deposit of $20 will have to be made and wagered at least once through before a withdrawal originating from a no deposit bonus will be paid to you. * If verification deposit is not made within 7 days from claimed date, all winnings and bonus amount will be removed with no prior notice.
- A maximum of 1 withdrawal earned from free money will be paid per deposit. Should you have multiple withdrawals without a valid deposit made in between each Free Bonus claim, the withdrawals in question will be forfeited and journaled out. NOTE: each deposit made must be wagered at least once through.
- The bonus amount may be subject to playthrough requirements. The playthrough obligations are dependent on the various promotions. Please ensure that you familiarize yourself with the playthrough obligations specific to the free bonus that you have been offered. Contact support if you are unsure.
- Wagering free bonus money or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the free bonus. Winnings over and above the originally stated maximum cashout on free bonuses will be forfeited.
- Claiming more than one bonus with a balance greater than $1 from any form of free money isn’t advisable. Should this occur, the maximum cashout stipulated on the bonuses redeemed will be considered null and void and will default to a maximum cashout restriction of $100.
- Wagers made on specific games may not count towards meeting the playthrough requirements. Please ensure that you familiarize yourself with the playthrough obligations specific to the free bonus that you have been offered. As a default, the following weightings apply:
- Crypto Palace Casino is aware that some free bonus links may be posted in other sites or throughout forums or the information that the potential player received has been sent to others who didn't receive it. If Crypto Place has enough grounds to prove that a player did NOT receive the promotion through the exclusive means that this promotion was sent out, we will not honor any payout requests from the player, even if he/she has met playthrough criteria.
- The casino reserves the right to journal out any winnings of bonus money that is more than the maximum cash out limit stated. The excess funds shall be removed from the associated pending withdrawal or resulting live balance held in the player account.
- Winnings made on duplicate accounts will automatically become void and will be removed from the accounts and duplicate accounts will be locked.
- Loyalty points form part of a free money offer and is subject to a wagering requirement of 1x the redeemed amount before a withdrawal is permitted.
- Loyalty Points redeemed for casino credits are subject to maximum withdrawal amounts as per below:
- Bronze: $100 or comp value redeemed, whichever is the higher value
- Silver: $350 or comp value redeemed, whichever is the higher value
- Gold: $500 or comp value redeemed, whichever is the higher value
- The Kings Club: $1000 or comp value redeemed, whichever is the higher value
- Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Crypto Palace.
- Any bonus claimed that is higher in value to the current live balance of the account, at the time of redeeming the free bonus, will be subject to a max cashout of :
- Loyalty Points - 1 times the value of the loyalty point redemption or $100, whichever is the higher value
- Free Spins - $100 unless otherwise stated
- Complimentary Bonuses - $100 unless otherwise stated
- If there is an excessive amount of bonus use on your account, your account will systematically be moved to Blue Tier. This tier is excluded from claiming promotional coupons.
- Loyalty points form part of a free money offer and is subject to a wagering requirement of 1x the redeemed amount before a withdrawal is permitted.
- Any wins generated from the Lobby Jackpot while playing with a coupon, will be credited as Bonus Balance, and will have the same restrictions as any other win with that coupon i.e the maximum cashout restrictions of the bonus will apply to any Lobby Jackpot winnings.
- Daily promotional free bonus offers each carry an individual set of terms and conditions. Account holders will need to refer to the current promotions page for full terms and conditions on each daily offer.
- Players are restricted to a maximum number of free consecutive coupon redemptions without a deposit. Should you be offered a free bonus and are unable to redeem the bonus due to reaching your cap, you will have to make a deposit to reset your free bonus allowance. Slot players are permitted the following number of free consecutive bonuses without a deposit:
- Progressives games and selected specialty and table games, cannot be played with bonus or promotional credits. These can only be played using real money. Games that display a ‘lock’ symbol indicate they cannot be played with bonus funds.
- Progressive jackpot wins that have generated from any form of free bonus or spins will result in wins being forfeited and only a maximum of $100 will be cashable.
- All bonuses including Cash back bonuses, no-deposit bonuses, purchase bonuses and any other promotional bonus, is subject to at least 30 times playthrough of the bonus amount before a withdrawal is permitted, unless otherwise stated. For example, if a deposit of $100 is made and a bonus of $100 is redeemed, the player must playthrough at least $3,000 on applicable games prior to requesting a withdrawal.
- Only deposits, cashins and reversals (in certain instances) made during a promotional period will count towards all point accumulation on promotional leaderboards.
GAME TYPE | CONTRIBUTION PERCENTAGE (WEIGHTING) |
---|---|
All Slots, Bingo Games |
100% |
Scratch Card and Board Games |
25% |
Keno |
10% |
All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. |
Excluded |
Loyalty Tier | No. of Free bonuses permitted |
---|---|
Bronze |
4 |
Silver |
5 |
Gold |
6 |
The Kings Club |
7 |
*Players with alternative game types may experience lower allowances than stipulated above.
7.6 CASH BACK TERMS AND CONDITIONS
7.6.1 GENERAL CASH BACK
- Cash Back Bonuses are based on clean deposit transactions. Players will be credited on a maximum of three transactions per day.
- Should you have a pending withdrawal or live balance greater than $1.00 at the time the cash back calculation runs, you will not qualify to receive any cash back rewards.
- Cashback coupons are available after each clean deposit is played down to below $1.00. Claimable a maximum of 3 times daily up until 23:59 EST.
- The coupon can take up to 15minutes to generate after your balance has been played down to below $1.00. Kindly log out of your casino account and back in to receive your coupon in your casino lobby messages.
- Once redeemed, your casino Cash Back Bonus will be added to your casino account immediately.
- All Cash Back Bonus coupons are subject to 15 x wagering.
- Your Cash Back Bonus is based on a tier percentage and claimable on a clean deposit up to $1000 each.
- The Kings Club Tier - 20% cash back; max cashout - 10 x coupon value
- Gold Tier - 15% cash back; max cashout - 5 x coupon value
- Silver Tier - 10% cash back; max cashout - 3 x times coupon value
- Bronze Tier - 5% cash back; max cashout - 2 x times coupon value
- Max cash out values as stipulated above or $100, whichever is the higher value.
- If your gameplay is NOT majority slots or if you are at a Blue tier, the max cash out restriction is $100.
- The maximum bet amount permitted on play with an active cash back bonus is $9. Betting above $9 will result in any winnings voided.
Tier percentages and max cashout values as per below will apply:
Your coupon is valid for 48 hours from the date generated.
General casino terms and conditions apply.
7.6.2 VIP CASH BACK
- Your coin collection must be redeemed every 7 days.
- If not, redeemed, the collection is forfeited, and you will have re-start.
- Your Coin collection rewards are claimable on clean deposits totaling up to $5000.
- Coin collection rewards are subject to 10 x wagering.
- The max cash out is 10 x coupon value.
- Once redeemed, your coupon will be added to your casino account immediately.
- If your gameplay is NOT majority slots or if you are at a Blue tier, the max cash out restriction is $100.
- Your coupon is valid for 48 hours from the date generated.
- General casino terms and conditions apply.
7.7 Common Deposit Coupon Rules
- Every coupon code is time-limited to 7 days from the date redeemed, after which it expires. It is up to a Player to use the coupon code before it expires. Each coupon code is redeemed once. Each coupon becomes invalid after it has been used once.
- It is not allowed to apply more than one coupon code per deposit. Also, each coupon code may be applied to one deposit.
- The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.
7.7.1 Common Free Spin Coupon Rules
Unless otherwise stipulated in the promotion, the Player may withdraw the sum of $100 and a maximum of $100.
The Player is obliged to wager 30x the value of the free spin winnings.
The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.
7.7.2 Sequenced Promotion Rules
- The Player understands that sequence deposit coupons need to be redeemed in the exact order as stated in the promotion. It is not allowed to skip any sequenced deposit coupon. If this happens, all winnings made as a result from playing on that bonus will be considered void.
- All other Overall Bonus and Promotion Rules apply.
7.7.3 Standard Comp Point Terms
- Comp Points can be exchanged for Real Money at a ratio of 1000 Comp Points to $1.
- To successfully redeem Comp Points, you must have a minimum of 1000 points accumulated.
- You are not allowed to Redeem Comp Points while your playable balance is above $1.
- You are not allowed to Redeem Comp Points while you have a Pending Withdrawal.
- You are not allowed to combine Redeemed Comp Points with other Deposit / Coupon balances.
- Maximum Cashout for Redeemed Comp Points is tiered per player class:
- The Kings Club Tier - $1000
- Gold Tier - $500
- Silver Tier - $250
- Bronze Tier - $100
- Please note that you can redeem up to $50.00/50 000 comp points daily unless otherwise stated.
7.7.4 Bonus Excluded Players
- The Casino's system will automatically block any attempts by excluded Players to participate in promotions or receive money bonuses.
- If a player engages in cheating or attempts to manipulate the system, the following rule shall be enforced: The player involved will face immediate account suspension and forfeiture of all bonuses, winnings, and privileges associated with their account. Cheating includes but is not limited to the use of prohibited software, collusion with other players, exploitation of technical vulnerabilities, or any other activity aimed at gaining unfair advantage over the casino or other players. The casino reserves the right to take necessary measures to maintain fairness and integrity within its operations.
7.7.5 Bonus Complicity
- The player understand that it is forbidden to complicit or attempt to complicit/collude, as well as to attempt participating directly or indirectly in a collusion scheme which involves the sharing of winnings between selected players, sharing of funds, or working together toward mutual goal while benefiting from multiple acquisition incentive offers, causing damage to other players who are not involved in the colluding party. The Player agrees to inform the casino through one of the means necessary if suspecting a player to be colluding or planning to collude with other players. The Player also agrees not to form part of a syndicate or group that engages in advantage play strategies.
- The Player understands that the Casino reserves the right to suspend the User Account pending investigation in case the Casino finds reasonable grounds for suspecting that a Player has been involved in any kind of complicity, syndication, or fraud during the use of the casino platform, website and/or systems. Furthermore, the Casino also reserves the right to withhold the full or part of the Player’s account balance, as well as to close the User Account permanently, and to collect from that account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities or situations:
- Complicity or Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players by pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) in order to benefit/take advantage from game engine design.
- The motifs of the complicity in a casino are increasing the total number of deposit bonuses awarded, thereby unnaturally maximizing probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
- Syndication: The Casino perceives the syndication as an act of being a member and/or forming part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
- Using the fault, loophole or error in the Casino’s or any third party software provided for the services of this Agreement.
- In the situation where the Casino becomes aware that a Player has been found guilty of fraudulent or collusive behavior at another on-line gaming business including charge-backs, complicity, or criminal activities.
- In the situation where the Casino becomes aware that a Player has charged back any or denied any of the transfers, deposits and purchases to the User Account in a fraudulent manner.
- In the situation where the Casino becomes aware of the use of any automated play software such as ‘bots‘, or any type of simulation tools or systems designed to provide an unfair advantage over the casino.
- The original deposit or User Account balance, whichever is the lesser amount, will be credited back to the User Account from which the deposit originated from. The original deposit may be withdrawn at a minimum of $50.
- The Casino also reserves the right to investigate any suspicion or a case in which the Casino believes there may be reasonable grounds to fraudulent activity, collusion or complicity, syndication, or illegal activity. The Casino also reserves the right to inform the business units, processing companies, electronic payment providers or other collaborative financial institutions, about the identity of a Player and of any suspected unlawful, fraudulent, or improper activity.
7.7.6 Common Free Chip Bonus Rules
- The Player understands that unless otherwise stated in the promotion, the Player is required to wager 30x the value of any free chip bonus unless otherwise stated.
- Unless otherwise stated in the promotion, the Player may withdraw a minimum of $100. The Player understands that the Casino will clear the excess funds from the User Account after the Player is paid the maximum withdrawal amount stated in the free chip promotion.
- The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.
NOTICE TO USER: THIS IS A CONTRACT. BY INSTALLING THIS SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This End User License Agreement accompanies the computer software delivered to you by the Company for use with the internet based gaming casino Crypto Palace of the Company. The term "Software" shall mean the computer software with which this End User License is delivered, related explanatory materials, and shall include any upgrades, modified versions or updates of the software made available or delivered to you by or on behalf of the Company. Please read this Agreement carefully.
Upon use of the software, you have accepted this Agreement, the Company grants to you a nonexclusive license to use the Software for your personal use to access and utilize the Casino, subject to the following:
- USE OF THE SOFTWARE. You may install the Software on a hard disk or other storage device and make backup copies of the Software, provided that you remove any previous versions or prior copies of Software from your hard disk or other storage device and destroy any backup copies thereof.
- COPYRIGHT AND TRADEMARK RIGHTS. The Software is owned by the Company and/or its licensors, and its structure, organization and code are the valuable trade secrets of the Company and its licensors. The Software is also protected by copyright law and International Treaty provisions. Use of the Software does not give you any rights of ownership or any intellectual property rights in the Software or the Company's trademarks and/or other proprietary information contained in the Software.
- RESTRICTIONS. You agree not to modify, adapt, translate, reverse engineer, de compile, disassemble or otherwise attempt to discover the source code of the Software or the Company's servers or to create, publish or distribute derivative works from the Software. The Software is licensed and distributed by the Company solely for the purpose of enabling end users of the Software to fully utilize the Casino. You may use the Software for online play only on at the Casino. You agree not to create or provide any means (including, without limitation, emulators) through which the Software may be used by others.
- NO WARRANTY. The Software is being delivered to you AS IS and the Company makes no warranty as to its use or performance. THE COMPANY AND ITS LICENSORS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE, THE COMPANY'S SERVERS, OR DOCUMENTATION. THE COMPANY AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE AND DISCLAIM THE SAME TO THE EXTENT PERMITTED BY LAW. IN NO EVENT WILL THE COMPANY OR ITS LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, SUFFERED BY YOU BY REASON OF YOUR USE OF THE SOFTWARE OR ANY DEFECT IN THE SOFTWARE OR SERVER, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, or the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.
- PRIVACY PRINCIPLES. There are times when the Company may need to collect information from you through our websiteconcerning your credit history and/or your hardware. The personally identifiable information gathered by the Company will provide the Company with information necessary to ensure that both the Company's and your interests are better served and protected. The Company is committed to protecting your personal information and respecting your privacy. Our goal is to give you as much control and information as possible regarding your personal information and the use the Company makes of it in the course of the Company's business. The Company will never sell, rent or disclose your personally identifiable information to parties other than the Company's licensors or service providers as necessary or desirable for the operation of the Casino, without your consent unless compelled by law or court order to do so. Because of the complex and constantly changing nature of our technology and business, the Company does not guarantee error-free performance regarding the privacy of your personally identifiable information and the Company shall not be liable for any incidental, consequential or punitive damages relating to the use or release thereof.
- GOVERNING LAW AND GENERAL PROVISIONS. The software is protected under applicable copyright laws. Title, ownership and all intellectual property rights in the software remain with Crypto Palace Casino, including images, photographs, animations, video, audio, music and text that may be part of the software. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations. This Agreement shall automatically terminate upon failure by you to comply with its terms. This Agreement may only be modified in writing signed by an authorized officer of the Company.
- TERMINATION. The Company may terminate your license to use the Software at any time, with or without cause, forthwith without notice. Upon termination of this agreement for any reason, you will immediately delete the Software from the computer in which it is installed.
- ENTIRE AGREEMENT This End-User License constitutes the entire agreement between us with respect to its subject matter and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between the parties